Platform Privacy Policy
Policy version: 9 July 2026
Our website (https://voisea.io/) and the VoiSea Application (our platforms) are provided by Concept Hive LLC trading as VoiSea (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our platforms, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our platforms. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the United Kingdom General Data Protection Regulation (UK GDPR).
Given the nature of our platforms, we do not expect to collect the personal data of anyone under 13 years old. If you are aware that any personal data of anyone under 13 years old has been shared with our platforms please let us know so that we can delete that data.
This privacy policy is divided into the following sections:
- What this policy applies to
- Personal data we collect about you
- How your personal data is collected
- How and why we use your personal data
- Marketing
- Who we share your personal data with
- How long your personal data will be kept
- Transferring your personal data out of the UK
- Cookies
- Your rights
- Keeping your personal data secure
- How to complain
- Changes to this privacy policy
- How to contact us
What this policy applies to
This privacy policy relates to your use of our platforms only.
Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through our platforms. We will collect and use the following personal data about you:
- your name, address and contact information, including email address, telephone number and company details
- any delivery addresses specified for your order
- information to check and verify your identity, e.g. date of birth, name or address
- your gender, if you choose to give this to us
- location data, if you choose to give this to us
- your billing information, transaction and payment card or other payment method information
- bank account and payment details
- details of any information, feedback or other matters you give to us by phone, email, post or via social media
- your account details, such as username and login details
- your activities on, and use of, our platforms
- your professional interests
- information about the services we provide to you
- your contact history, purchase history and saved items
- information about how you use our platforms and technology systems
- your responses to surveys, competitions and promotions
Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of our platforms or any services on it.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
How your personal data is collected
We collect personal data from you:
- directly, when you enter or send us information, such as when you register with us, contact us (including via email), send us feedback, purchase products or services via our platforms, post material to our platforms and complete customer surveys or participate in competitions via our platforms, and
- indirectly, such as your browsing activity while on our platforms; we will usually collect information indirectly using the technologies explained in the section on ‘Cookies’ below.
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
- where you have given consent
- to comply with our legal and regulatory obligations
- for the performance of a contract with you or to take steps at your request before entering into a contract
- for the purposes of a recognised legitimate interest, or
- for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
|---|---|
| Creating and managing your account with us. | For our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price. |
| Providing services to you. | To perform our contract with you or to take steps at your request before entering into a contract. |
| Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us. | For our legitimate interests, i.e. to minimise fraud that could be damaging for you and/or us. |
| Enforcing legal rights or defend or undertake legal proceedings. | Depending on the circumstances: to comply with our legal and regulatory obligations; in other cases, for our legitimate interests, i.e. to protect our business, interests and rights. |
| Customising our platforms and their content to your particular preferences. | Depending on the circumstances: your consent as gathered by the separate cookies tool on our website — see ‘Cookies’ below; or for our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price. |
| Retaining and evaluating information on your recent visits to our platforms for analytics purposes. | Depending on the circumstances: your consent as gathered by the separate cookies tool on our website — see ‘Cookies’ below; or for our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price. |
| Communications with you not related to marketing, including about changes to our terms or policies or changes to the services or other important notices. | Depending on the circumstances: to comply with our legal and regulatory obligations; in other cases, for our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price. |
| Protecting the security of systems and data used to provide the services. | To comply with our legal and regulatory obligations. We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e. to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us. |
| Statistical analysis to help us understand our customer base. | For our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price. |
| Updating and enhancing customer records. | Depending on the circumstances: to perform our contract with you or to take steps at your request before entering into a contract; to comply with our legal and regulatory obligations; or where neither of the above apply, for our legitimate interests, e.g. making sure that we can keep in touch with our customers about existing orders and new products. |
| Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business. | To comply with our legal and regulatory obligations. |
| Marketing our services to existing and former customers. | For our legitimate interests, i.e. to promote our business to existing and former customers. See ‘Marketing’ below for further information. |
| To share your personal data in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. | Depending on the circumstances: to comply with our legal and regulatory obligations; in other cases, for our legitimate interests, i.e. to protect, realise or grow the value in our business and assets. |
| Voluntarily sharing relevant personal data with public authorities, regulators or other bodies exercising official functions in response to written requests. | For a recognised legitimate interest, namely to respond to a request from another organisation that needs the personal data for the purposes of carrying out its task in the public interest or exercising its official authority. |
How and why we use your personal data — in more detail
| Purpose | Processing operation | Lawful basis relied on under UK GDPR | Relevant categories of personal data |
|---|---|---|---|
| Communications with you not related to marketing, including about changes to our terms or policies. | Addressing and sending communications to you as required by data protection laws. | Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(c)). | Your name, address and contact information, including email address, telephone number and company details. Your account details (username). |
| Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices (other than those addressed above). | Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you. | Your name, address and contact information, including email address, telephone number and company details. Your account details (username). |
How long your personal data will be kept
We will not keep your personal data for longer than is necessary for the purposes for which it is processed. In accordance with Article 5(1)(e) of the UK GDPR (the storage limitation principle), we have established a retention schedule setting out how long we retain different categories of personal data. The retention periods below are based on our business needs, applicable legal requirements (including tax and accounting obligations), potential claims or disputes, and regulatory guidance from the Information Commissioner’s Office.
The schedule below sets out our standard retention periods for the main categories of personal data we process:
| Data Category | Description | Retention Period | Legal Basis |
|---|---|---|---|
| Account Data | Name, email address, contact details, company information, username, login credentials (hashed), profile settings and preferences. | Duration of the account relationship, plus 6 years following account closure or termination. | UK GDPR Article 5(1)(e); Limitation Act 1980, s.5 (6-year limitation period for contract claims); HMRC record-keeping requirements. |
| Voice/Inventory Data | Voice recordings, inventory listings, product catalogues, and associated metadata uploaded or created by users within the VoiSea Application. | Duration of the account relationship, plus 3 years following account closure or termination (or earlier deletion upon user request, subject to any overriding legal obligations). | UK GDPR Article 5(1)(e); legitimate interest in handling post-termination complaints and disputes; user rights including the right to erasure under UK GDPR Article 17. |
| Order Data | Transaction records, purchase history, payment information, billing details, invoices, delivery addresses, and VAT records. | 7 years from the end of the financial year in which the transaction occurred. | UK GDPR Article 5(1)(e); VAT regulations and HMRC guidance; Limitation Act 1980, s.5; accounting and audit requirements. |
| Usage Logs | Technical logs recording platform activity, access logs, IP addresses, device identifiers, session data, error logs, and security event records. | 90 days for routine operational logs; up to 12 months for security-related logs (or longer where required for ongoing security investigations or legal proceedings). | UK GDPR Article 5(1)(e); Article 5(1)(f) (integrity and confidentiality/security); legitimate interest in platform security, fraud prevention, debugging, and compliance with legal requests; ICO guidance on log retention. |
At the end of any applicable retention period, we will securely delete or anonymise the relevant personal data. Where we anonymise data (so that it can no longer be associated with you), we may retain and use that information indefinitely for statistical, research, or analytical purposes without further notice to you.
In some circumstances, we may need to retain your personal data for longer than the periods set out above. This may include where: (i) we are required to do so by law, regulation, court order, or governmental authority; (ii) we reasonably believe that the data may be relevant to any ongoing or prospective legal proceedings; or (iii) we need to retain the data to establish, exercise, or defend our legal rights. In such cases, we will retain only the minimum data necessary and will delete it as soon as the relevant purpose no longer applies.
Marketing
We will use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
- contacting us at hello@voisea.io or on +44 7470984533
- using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never share it with other organisations outside the Concept Hive LLC group for marketing purposes.
Who we share your personal data with
We routinely share personal data with:
- third parties we use to help deliver our services to you, e.g. payment service providers, including Stripe Inc. for payment processing
- analytics providers we use to help us understand use of our platforms, including Google Analytics (operated by Google LLC) — Google Analytics uses cookies and similar technologies to collect information about platform use; for more information see https://policies.google.com/privacy
- advertising and marketing platforms, including Meta Platforms Inc. (Facebook/Instagram) — Meta Pixel collects information about your visits to our platforms to help us understand the effectiveness of our advertising; for more information see https://www.facebook.com/privacy/policy
- other third parties we use to help us run our business, e.g. website hosts
- our bank
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.
We or the third parties mentioned above occasionally also share personal data with:
- our external auditors, e.g. in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations
- our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations
- law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations
- public authorities, regulators and other bodies exercising official functions, where they make a written request for personal data they need for their public task or official functions and we decide it is necessary and appropriate to disclose it
- other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency — usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations
Who we share your personal data with — further information
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
Transferring your personal data out of the UK
Countries outside the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.
It is sometimes necessary for us to transfer your personal data to countries outside the UK. In those cases we will comply with applicable UK laws designed to ensure the privacy of your personal data.
Under data protection laws, we can only transfer your personal data to a country outside the UK where:
- the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45A of UK GDPR. A list of countries the UK currently has adequacy regulations in relation to is available at https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/international-transfers/adequacy-regulations/
- there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you, or
- a specific exception applies under relevant data protection law
Where we transfer your personal data outside the UK we do so on the basis of an adequacy regulation or (where this is not available) legally-approved standard data protection clauses recognised or issued further to Article 46(2) of UK GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law and reflected in an update to this policy.
Any changes to the destinations to which we send personal data or in the transfer mechanisms we rely on to transfer personal data internationally will be notified to you in accordance with the section on ‘Changes to this privacy policy’ below.
Transferring your personal data out of the UK — further information
If you would like further information about data transferred outside the UK, please contact us (see ‘How to contact us’ below).
Cookies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
For further information on cookies, our use of cookies and/or relevant similar technologies, when we will request your consent before placing them and how to disable them, please see our Cookie Policy at https://voisea.io/cookie-policy.
Your rights
You generally have the following rights, which you can usually exercise free of charge:
| Access to a copy of your personal data. | The right to be provided with a copy of your personal data. |
| Correction (also known as rectification). | The right to require us to correct any mistakes in your personal data. |
| Erasure (also known as the right to be forgotten). | The right to require us to delete your personal data — in certain situations. |
| Restriction of use. | The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data. |
| Data portability. | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party — in certain situations. |
| To object to use. | The right to object: at any time to your personal data being used for direct marketing (including profiling); in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests. |
| Rights in respect of automated decision-making. | Where significant decisions are made using your personal data based on solely automated processing with no meaningful human involvement, you have the right to have certain safeguards in place. We do not make any such decisions based on data collected by our platforms. |
| The right to withdraw consent(s). | If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time by emailing us directly. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn. |
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner at https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/.
If you would like to exercise any of those rights, please email, call or write to us — see below: ‘How to contact us’. When contacting us please:
- provide enough information to identify yourself such as your full name, address and customer or matter reference number and any additional identity information we may reasonably request from you, and
- let us know which right(s) you want to exercise and the information to which your request relates
Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit https://www.getsafeonline.org/. Get Safe Online is supported by HM Government and leading businesses.
How to complain
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’).
You also have the right to lodge a complaint with the Information Commissioner. They may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
Changes to this privacy policy
We may change this privacy policy from time to time — when we make significant changes we will take steps to inform you, for example by including a prominent link to a description of those changes on our platforms for a reasonable period or by other means, such as email.
How to contact us
You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
Our contact details
Address: 1111B S Governors Ave # 59157, Dover, DE 19904, United States
Email: hello@voisea.io
Telephone: +44 7470984533